Carly Von Bank

Review of Fury Motors

We had a 6:00pm appointment to look at a 2004 Dodg...

We had a 6:00pm appointment to look at a 2004 Dodge 2500. I received texts, emails and voicemails reminding me of my appointment. I even called to confirm that Fury would look at 2 vehicles as trade ins. My husband and I drove 2 vehicles up to their outlet location, 3 hours round trip, with $6000 cash, only to get there and find out the manager that does the appraisals leaves at 5pm, (our appt was at 6) and the check engine light in the truck was on. We were running late due to slick roads, so I called and left a message. We were a half hour late. However, showing up ready to make a deal, with an appointment only to have the lights being turned off on us and be pushed out 15 minutes before closing was insulting.

Needless to say, we wont be making another trip only to be turned away once we get there. The gentleman working acted like our drive, time and money wasnt a big deal. Just come back tomorrow, he kept repeating. Making a trip like we did tonight is not easy, especially with 2 vehicles and children at home. To come home in the same vehicles we left in was extremely disappointing. Im really disappointed after chatting with someone online last night, speaking with someone on the phone today and all the appointment reminders, only to be treated like we were not worth their time. There really wasn t an appointment scheduled... the guy working seemed as though he didn't even know we were coming, nor did he have the time for us.

I could go on and on... Ive never been treated this way at a dealership having green money in my hand ready to make a deal. I emailed the facility and was told they would forward my email to the manager. That manager hasn t reached out to make things right or try to justify the misunderstanding. I will take my business elsewhere.