Very disappointed in fragapane s bakery in North O...

Very disappointed in fragapane s bakery in North Olmsted. Back in November my niece bought me a cassata cake and a boston cream pie cake and when we cut into both cakes they were frozen. My anniversary was on wed the 21 2018 and my niece once again came to your bakery to buy a cassata cake. She specially asked the girl who waited on her if the cake was frozen and the girl said no. My niece came to my house with the cake at 4pm. We ate dinner and socialized until 8pm. Keep in mind the cake sat there for 4 hours and when we cut into it the cake was still frozen in the middle. Needless to say it did not taste good at all. My niece called to complain about the cake and was only offered a
$10.00 gift card instead of returning her money. We will not be coming to your bakery anymore and are sharing our experience with all are friends and family. We also have pictures to back up our story so you do not think we are just trying to get a free product/ money back.