Rating mainly on the check in experience. 415 and ...

Rating mainly on the check in experience. 415 and still waiting for a room. I showed up 1pm expecting a wait for a busy weekend yet have Gold Status. No recommendations on checking in for wait time, just keep stopping by the front desk. We are now 15+ past the wait time when they knew we were waiting (mind you many people have checked in and received rooms much after). We are basically missing our friends rehearsal being held at the venue to change and shower for the event..... still no one has even walked over to us to come check us in... I rarely would even imaging posting before getting a room or much less leaving a stay.