Justin Cormier

Review of Lounsbury Cheverolet

The best part of my experience with Lounsbury was ...

The best part of my experience with Lounsbury was dealing with the courtesy driver. He brought air to my home so I can reflate my driver side tire so I could drive to the dealership. He was super friendly and even offered to drive me back to Lounsbury in case something happened on the drive there. The whole experience afterwards was not the greatest. The person I dealt with at the garage, he was extremely cold, impersonal, and just couldn't be bothered. I explained to him that my tire keeps deflating and I think it could be my rim, and could he check into it. Plus, he was already aware that the shuttle driver had to come to my house to reflate my tire. He brought it up before I was able to mention it. The next day he told me what needed to get fix, the body work 3x the price compared to other places, and essentially in a coy way telling me it is time to buy a new car and the repairs cost more than the car's worth. He never brought up the tire so I assume everything was good. When I went to pick up my car 3 days later (took time to decide what to do), the car was in the dealership parking lot with a flat passenger tire. I was angry that something I brought was never dealt with and nobody checked on my car afterwards. It was extremely apparent that the car was flat by its' tilt. They had to put more air in my tire so I drive off. I went elsewhere to get my car service. I will never come back to Lounsbury again.

TL:DR - I told them I was having tire issues and to check it. When I picked my car it was flat and laying in their parking lot for 3 days.