Gary Titus

Review of United Radio Service

My experience with United Radio in Syracuse, NY ha...

My experience with United Radio in Syracuse, NY has been tremendous. My Alpine radio in my 2001 Jaguar XJR stopped working after the battery was disconnected at a dealership during a replacement of a fuel pump. I later discovered that someone at the dealership spilled a coffee into the radio and that caused the malfunction. The radio was asking for a code to reset however after obtaining the code from the dealership I received a please wait message that never went away and the radio would not work. After weeks of back and forth with the dealership, Jaguar International and Alpine, I was referred to United Radio who handles all radio issues for Jaguar. I was connected to Thomas Cole who immediately did some research regarding the code issue. Thomas asked me to send him the radio, which I did and in less that a week the radio was repaired and all functionality (radio, cassette, CD player and phone) is restored and working perfectly. This company and this gentleman are top notch! Thomas Cole is professional, competent, thorough, caring and a great communicator and I give him and his company my highest recommendation.

Gary Titus