Danielle Cafarella

Review of First Hyundai

The service department here is horrible and untrus...

The service department here is horrible and untrustworthy. I bought my vehicle within the last 6 months- I have brought my vehicle in multiple times for their first for life package that they recommend and discovered myself, that my tires were completely bald, only on the center-inside tread which is caused from over inflation of the tires. All my service has been done at first Hyundai and only they have serviced the car/tires. After contacting them and bringing the car back in to be viewed they declined any type of services to the tires and states that it is my responsibility to replace all 4 tires. I also asked why the service department did not bring this to my attention at any point when I had package #3 done (less than 2 weeks ago) and they are suppose to balance and rotate all the tires. The attention to detail at first Hyundai is lack luster. After I had my package #3 and brought the vehicle back in to be looked at due to the vehicle pulling to the right after they aligned it two weeks prior, they also indicated my oil may need to be looked at by checking the condition as yellow . The oil got changed 2 weeks ago.

The manager has not responded to me or contacted me in any way after making attempts to speak with him.