Alison Kinkade

Review of The dinerstein companies

Literally do not live in any of their properties. ...

Literally do not live in any of their properties. This was my experience in Nashville TN

At first, the management seemed like they would do anything for us, but over time, management s respect for the tenants declined significantly.

A few of the benefits of this apartment include: gym in the building, easily accessible parking, good location, nice pool, and the maintenance and cleaning staff were extremely friendly and helpful.

The negatives about this apartment include: oven took forever to heat, washing machine broke a few times, our rent would gradually increase each month without explanation, amenities were closed due to Covid for 5+ months, and we were not provided any reimbursement (management said amenities were free , and that s why they wouldn t reimburse), when we were moving out (2-3 months early), because we bought a house, the first management told us we would be able to break our lease early with no penalty, but the new management refused to honor that commitment. The new management talked to the old management, and he (old management) denied his initial commitment, as well. We were told by one staff member that we would get our pet deposit back when we left and were denied that, as well. They did say we would get the deposit back when our subleaser moved out instead. The new management had said originally that she would take care of us and not to worry about moving out early, but after talking to the old management, she went back on her word and said we would have to pay out the rest of our lease for moving out early. To avoid paying the rest of our lease, we found a subleaser, but the remainder of our lease amount was already applied to our account without speaking to us. We were able to get the charge reversed, however. Management used to host monthly free events and have since changed the catered events to be paid for by the tenants. Overall, this apartment suited our initial needs upon moving to Nashville, but if we had not bought our house, we would have definitely looked for another apartment due to the lack of good customer service.