Paul Winger Review of RockAuto, LLC
I called and talked to a woman to ensure the corre...
I called and talked to a woman to ensure the correct part and was guaranteed the correct transmission oil-filler tube for a 1996 Jaguar Van den Plas, 6 cyl. but received the wrong part. Called and talked to a person named Rick who decided to argue with me about the part. GO SOMEWHERE ELSE regardless of the cost. This company has a huge Integrity & Ethics problem. Asked for a shipping label to mail the part back and still waiting after I gave him my e-mail address. Now I am expected to pay to return an item. Rock Auto should take the blame after all I went through to ensure the correct part but NO. Poor service, Poor attention via phone call, Poor associates working the phones and this company has a huge Integrity & Ethics problem. GO SOMEWHERE ELSE!
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