Matt Aldridge

Review of Mercure Hotel Auckland

We enjoyed our stay at the Mercure and would defin...

We enjoyed our stay at the Mercure and would definitely return. Found out about the $5 room service charge after being informed the second time we got room service. The restaurant was a bit overpriced but it was great with good service. The wifi was slow, but free if you stay a certain amount of days, but only for 3 devices at the same time (which is a bit tough for a 4 person reservation). We had a really random wet patch in our room that grew, we informed staff 3 times before finally it got passed onto the manager who came and investigated himself. The workers were supposed to come and fix it, and they clearly came while we were out but didn't fix it and left a bit of a mess. Other then that we really enjoyed our stay and found the overall experience and price very reasonable.