Unlicensed and unprofessional. They render decisio...

Unlicensed and unprofessional. They render decisions on claims without any knowledge of the policyholder's actual coverage, and then pretend that their not making any claim decisions. Hello folks, if you're telling the adjuster "no functional damage", without any mention of cosmetic damages, because you didn't even look for any, then guess what?! You're by default applying an exclusion. You excluded telling the adjuster the whole story! Hancock's Ladder Assists regularly tells us that they're looking for "functional damage" only. Based on what?! YOU ARE NOT A LICENSED ADJUSTER. Just report the roof's condition with photos without applying strict guidelines that you do not understand. Further, they claim to be HAAG Engineering Certified. That may be true, but HAAG's definition of hail damage is not the same as what the policy covers. So it really doesn't matter if you have a HAAG certification or not. These two entities are not in alignment. It's time state regulators take a look at this practice.