Emilly DaS.

Review of InterContinental London Park L...

Would have been 5 stars if not for the last minute...

Would have been 5 stars if not for the last minute incident at the spa on Wednesday 7th October.
Amazing customer service throughout the stay, from the moment you step in and out of the hotel. Very welcoming and friendly staff. All the lovely things they had provided for us without request made it even more special.
I would say avoid the spa, I got a facial and almost lost my right eye because of it. I don't believe it was intentional but I would have assumed that the lady, Anna, would be more careful with strong chemicals around sensitive areas such as the eyes, as it burned for a long time and can still feel slight stinging.