I recently used the services of this organization ...

I recently used the services of this organization and found their approach to be average. Their website was informative and easy to navigate, which was helpful. However, I encountered some delays in receiving a response to my inquiries, which was a bit disappointing. The staff I interacted with were friendly and professional, but I feel like there could have been more communication about the progress of my case. Overall, my experience was okay, and I appreciate the support they provided, but I do think there is room for improvement in terms of responsiveness and proactive communication.