i have booked with travel agent has a group of 6 a...

i have booked with travel agent has a group of 6 adults three separated rooms next to each oher six month ago , when we checked in, they split us up in different level .we paid for sunstet delux rooms pool view but every room is different they are not delux rooms .standarts .the staff is not very friedley, they speak very little english ,we like the pool area ,if complain about service they walk away ..thank you graceland michelangelo march 2017 ..australia