Jen McCune

Review of Ramada St. James/Gaslamp

This hotel is a disgrace! They emailed me 30 mins...

This hotel is a disgrace! They emailed me 30 mins before we were to check in to let us know that they were cancelling our reservation. They offered to relocate us to a crappy hotel that wasn't close to being comparable. They wouldn't budge from their one and only offer or do anything to place us somewhere nice. This was my last weekend with my husband before he deploys and I honestly have no words for the horrible disgusting customer service we received. To be honest, Im glad they cancelled our reservation because on our own we were able to find a hotel last minute with amazing customer service for the same amount of money and they treated us like royalty.