What had to be a nice reminder of a nice day at th...

What had to be a nice reminder of a nice day at the sauna unfortunately turned into a damper afterwards ... Nice sauna complex. First time we visited this. It is large and clean. Many choices in saunas, swimming pools and whirlpools. In short, enough to enjoy a whole day. Unfortunately here too slow service, tacky couples and everywhere the sun beds were held by guests. But this is no different on swimwear days in other saunas, so we know that. But then we went home ... I had consulted the Dutch Rail trip planner and saw that every hour at a quarter past a bus went to Twello station. We were waiting neatly at 7:45 PM for the 8:15 PM neighborhood bus. But this one did not come ... When checking in at the desk clerk, she told us that we should have reserved this and that there was only one who an employee had reserved at 10:15 pm, it was not possible anymore According to her, we should have known that because it is stated on 9292 travel information and EVERYONE looks at 9292 and not on the NS travel planner, she said ... well ... According to her, it was our fault and there was no other option than to order an expensive taxi to the station .. I am sorry that this is not mentioned on the Thermen-Bussloo website with the information. I hope Thermen Bussloo takes this complaint seriously. It would have saved us a lot of misery if it was mentioned on the website or at the desk and not that the staff assume that the guests (who are coming for the first time) are all-knowing. Because not everyone looks at 9292 travel information. The NS travel planner app does not mention anything about this (I will also address that) Mvg, M Lit