I recently bought a Embark Priority E bike from Pr...

I recently bought a Embark Priority E bike from Priority. I had it professionally assembled upon delivery. Six weeks after intermittent
riding resulted in the Bosch battery going dead. Even as of today,
no one has the answer.

Fortunately for me, the battery is under a two year warranty. I took
the bike to a Trek shop near me and they troubleshooted the problem.
Bosch was contacted, but they were out of stock for four weeks.
I had numerous good communications with the Priority folks. They
did an excellent job of responding to my emails and concerns in a
very timely manner.

After I told Priority about the Bosch out of stock issue, they said they would see what they could do. Result: Priority shipped me out one
of their new batteries! Then they provided a prepaid shipping label
to send the defunct one back to them.

I can't say enough good things about Priority customer service and
their positive attitude in resolving the battery issue. Now I can look
forward to many happy miles riding my ebike.