During the last two weeks the alarm went off twice...

During the last two weeks the alarm went off twice in a building on our premises during the evening hours. Luckily it was a false alarm, but both times Maximum Security personnel arrived without a remote control to open our electric gate (I had handed over a new remote to the first team) and both times the teams consisted of new staff members who had no clue of the layout of our smallholding and where to check for a possible security breach. I am truly very concerned about the effectiveness of such security services in the event of a real emergency.