I called to pay my bill happily, I was placed on h...

I called to pay my bill happily, I was placed on hold for 15mins and I had to hang up. They sent me to collections. At least have a number and call me back. Then I tried to pay over the phone and they wouldn t take a payment they said to mail in. Why wouldn t you want the money then? Worst customer service and they don t care about their patients.