I went into Care Medical on Sept 3rd, 2013

I went into Care Medical on Sept 3rd, 2013

I showed up early and was told that my wait would be about 30 minutes. 2 hours later, I was still in the waiting room and was yet to be admitted. After asking why it went from 30 minutes to 2 hours, the receptionist told me "because more people showed up," even though I was there and checked in before them.

After waiting for over two hours, a very nice nurse took me to my room and wrote down my symptoms. She then gave me a strep culture swab and left.

About 15 minutes later, a very young, very fresh-out-of-school looking doctor came in, and told me I had strep throat without looking at my sinuses or throat (even though the nurse did). After telling him that I spit some blood the first night I started coming down with my illness, AND describing in detail the medical problems I've had from a young age involving my sinuses and throat he told me to spit in the sink so he could see blood, as if that was a scientifically accurate way of detecting any cuts, or abrasions in my throat or sinuses.

There was no blood present in the ounce of spit I deposited in the sink, which apparently was enough evidence for him to write off the possibility of an open wound mixing with the possible infection in my throat.

He then proceeded to prescribe me penicillin, an antibiotic that has never worked for me (although he had access to my full medical history). He said typically when people come in so early into their sickness it is easy to quickly treat it with penicillin, and I should be feeling better within 24 hours of taking my medication. I didn't raise any doubts because I figured since he was a medical doctor and went to school for this specific profession, he probably knew better than me. I said nothing because I trusted his training and profession. In hindsight, this was a huge mistake.

I then continued to take my antibiotics for 4 days without any improvement, and only feeling like I was getting worse. I came in yesterday for a followup and the exact same thing happened: I checked in, was told 30 minutes, waited for two hours and 45 minutes while watching people that came in after me get admitted before me. At about 6:10pm, I asked how much longer it would be. The receptionist told me there was no way of knowing, but I was next.

At this point, I decided to leave because on average they were turning patients around every 45 minutes and the person before me had JUST been admitted.

I feel like I was deliberately misguided about wait times so I could be admitted and they wouldn't lose business, and feel that my doctor did not care enough to take the time necessary to review my medical history so I would be properly diagnosed and treated. On top of that, my entire time inside the exam room totaled about 20 minutes (including the time I waited to hear the strep culture results), which means I got about 5 minutes of face-to-face time with BOTH the nurse and doctor. I was rushed through my examination, and as a result the improper medical attention I received has left me more sick than I was when I went in.

All of that scathing stuff being said: The staff was very nice. I was always treated very well, and that was great. I just wish service came with the smile.