I am very disappointed with my experience at this ...

I am very disappointed with my experience at this dealership. Had a hybrid system software update on my Prius- due to a recall. Took it in and service was slow, waited 3 hours to have it updated. Also explained that I was having engine and hybrid system lights appear on my dash, then power lost and stalled while accelerating on interstate. No response from service tech at desk. Very careless attitude overall, but I thought the recall/update might address this. A week later, the issue happens again and I lose power, my car stalls while driving. Upon further research, I read info that diagnostic codes appear that may indicate parts need repaired with recall per Toyota, covered by Toyota. Advisor at dealership told me You heard wrong and none of these parts are included in this recall. In addition, diagnostic fee of $99 plus whatever parts and labor are is what I can expect to pay out of pocket. That might be the case, but it seemed odd considering this is exactly as the recall describes, and aside from that is a safety concern and legal issue if he didn t research this fully and I have an accident. I felt he was dismissive and careless considering the nature of a safety recall.

I Called Toyota manufacturer and they said it seems other repairs might be included per several diagnostic codes listed in tech instructions. A case has been opened and I will be hearing back from manufacture within 24 hours.

Update/Edit: found the recall online through government site, photo included. Also, advisor named Don. This info was the opposite of what he stated, and is downright dangerous.