Seriously the worst experience I ve ever had while...

Seriously the worst experience I ve ever had while trying to lease a property..The problems first started when I tried to clear up, what I thought, was a mixup of our proof of income. Come to find out they only count net income, that s a first for me. I asked what I could send them to show proof of additional cash income or if I could put down a larger deposit for the place. Every email would just be a repeat that I needed proof of additional income. I had additional cash income But they wouldn t answer any of my questions or state what qualified for proof of it. So I tried calling to speak to someone. The lady who answers the phone is rude and short with you when you try to talk about your application details. She rudely states they only communicate through email, so everything documented. Ok, understandable but I should be able to speak with someone in person if something is unclear about the process. It takes all day to receive an email back and with a moving date approaching, time is vital to me to line up another rental. I finally spoke with a manager and she was very helpful and explained everything nicely, we decided to put our application towards a cheaper rental house that would still work for a family with three kids. Fast forward a few days and I decided to call for an update on our application, all I was told is that we were denied but they couldn t tell us why. Only that they mailed us a letter explaining... I ve never had a leasing company not call back to say the results of an application and offer zero explanation. I then sent an email, because email is the only magical way to find out any vague answers, and right before closing I got a return email saying we were denied due to them discovering I was served or will soon be served an eviction notice, and that my partner had an eviction in 2011. Which he didn t, and I ve never had an eviction ever! I FILED an eviction last week for two people staying in a home I m an owner of, because they re not paying rent to my ex and didn t vacate after I sent a notice to pay or quit. How can they say I have an eviction when I m the owner of the home who filed with the courts a complaint??? I m seriously baffled...So I once again called to Try and clear things up, and was once again told by the rude woman who answered phone that I needed to email and hung up on me before I could even explain anything.. I m really just confused on what we did wrong? I was never nasty or rude to anyone, I deserve to be treated fairly. I ve done nothing but try and work with this place and I ve been met with zero chance to explain or clarify any misunderstandings. I ve been renting for a long time and have always had excellent rental history, you can call my apartment management and confirm I have no eviction pending and our rent is always on time. I can also offer proof of the papers I filed with hennepin county for the eviction that they re mistaking for an eviction against me. It s really unfair, we re good people, I m a mom of three doing nursing school full time.