came here to ask a simply question about changing ...

came here to ask a simply question about changing names on the contract since doing it at home was taking me nowhere since none of the options they gave were related to what i needed. when i get here the lady helping sends me straight to the phones where again nothing helps my questions i go back to her and she simply refused to help and kept saying i had to stay in line until i reached a human being to talk to and not just a machine I tried to explain to her that no matter what i was choosing from their menu it kept me talking to a machine. this lady didn t even bother to ask what was my question she just tried to say she was right because of the years she had been working there when i turned around to walk away she said she was only trying to help lol but the only thing she did was tell me to go talk on the phone and then proceeded to give me an attitude when i tried to explain. these people are getting paid for doing nothing.