Richard Thompson Review of Room Mate Grace Hotel
We stayed here back in October. The room was lovel...
We stayed here back in October. The room was lovely with good use of space and a pleasant place to arrive too. Our issue came when we realised that the party happening downstairs could be heard loud and clear in our room on the 3rd floor. Staff did reassure us it would finish soon, but no other room was available. Being that we'd just flown in and we're tired we put up with it even though it went on 2 hours more. With that out of the way we thought we would have a nice stay from that point on. Only to find the following evening there was another party. Being told the same info that no room was spare and it would finish early. We were not convinced of this so decided to cancel our booking and find a new hotel that night. For the amount we were paying we did not feel that this was acceptable and the offer of a free breakfast was not enough to offset the issue. The hotel did refund us for the nights we did not stay, but still charged us the full amount for the 2 spoilt nights. If this room is known to suffer from noise it should he stated pre booking and if a discount was offered to offset that with agreement of the customer might see the room more useable. I'm sure if we had been in a different room our stay would have been very different.
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