Zero Stars

Zero Stars
I would not recommend any properties associated with NewcrestImage to anyone who is seeking a comfortable and welcoming space that also values diversity, inclusion, and equity.

On 06/18/2021, my friends [wife and husband] of South Asian descent entered the AC Bricktown by Marriott hotel elevator located in Oklahoma City. Then, a guest asked them to prove they were guests staying there. When this behavior was reported to the front desk woman, no action was taken to make my friends feel any safer or more welcome at the hotel.

On 06/19/2021, the same front desk woman overhead a private conversation amongst my friends and quickly escalated the situation by contacting the police so my South Asian friends could be forcibly removed from the hotel. Another guest got involved and invaded my friends personal space by acting as an unnecessary vigilante bodyguard for the hotel staff.

Luckily, the Oklahoma City police officer de-escalated and stated the front desk woman wasted his time. The hotel staff and the guests who harassed and assaulted my friends did not suffer any consequences.

Your front desk administrator s actions reflect poorly upon your hotel, your brand, and your hospitality.