Peggy Dickerson

Review of Eugene Water & Electric Board ...

EWEB has always been responsive to my various issu...

EWEB has always been responsive to my various issues. I have had a couple interest-free loans for upgrading windows and putting in a heat pump. They also helped me through a major water line break and refunded some of the resultant high fees. Recently, they sent a wrongly addressed return envelope for my utility payment. They notified me of the mistake and owned up to their responsibility for it. I was not charged a late fee and they offered to refund any fee my bank might charge for cancelling the wayward check. The customer service people I have dealt with have always been pleasant and helpful.