Liborka Kos

Review of Rush Presbyterian-St. Luke's M...

I saw a sleep doctor at Rush for insomnia. The vis...

I saw a sleep doctor at Rush for insomnia. The visits themselves were fine, but what was not OK was having to pay the doctor's charge and then on top of that the Rush facility fee for every appointment. Rush's website states facility fees are meant to cover costs such as nursing, supplies, office space. Makes sense; however, the facility fee was actually a higher charge than the doctor visit itself. Hundreds of dollars each time. And when you see a sleep psychologist, there is absolutely no ancillary staff involved, no nurse, no medical assistant, no supplies used (even vitals are not taken). In fact, most of the time there was no one at the front desk so I could not even get parking validated. I am happy to pay the doctor, but paying Rush a charge higher than the doctor's charge just for the privilege of sitting in a room with lights and heat on is unacceptable. I will never go to Rush for outpatient visits in the future because of this. There are plenty of clinics and private offices where facility fees are not charged.