It used to be better, a lot better. I will cite a...

It used to be better, a lot better. I will cite a few issues. I used to love going here during the summer, it was great. Then one day I got the rudest, most angry letter in the mail saying that I owed them money. Apparently the Visa I used for the monthly fee got declined because they had just sent me a new card. Instead of calling me up on the phone and pointing this out to me, which would have taken 5 minutes, instead they sent me the rudest, most reprehensible letter 5 days later that pretty much outright called me a deadbeat. It was appallingly rude and condescending. I called the woman on the letterhead but she never answered, called every day, sent her an e-mail, left a message, but no, never got back to me. I cancelled my membership after that. What awful customer relations when you resort to that level. I should have saved the letter so I could post it. Written by an awful person. Aside from that, their track used to be open to the public, which was nice, but there are always people and teenagers who will find ways of ruining things for everyone else. Same goes for the waterpark. Used to be a nice, quiet, safe place, but now it is just an unruly mess of people and a lack of civility. Looks like other negative reviews for the park were removed, so likely this one will be too. Oh, and some of the desk staff downstairs are useless. Stop hiring so many teenagers, they have no sense of anything. They will tell you one thing and it will be completely wrong. Waterpark staff are great, but inside need retraining or should be fired. Used to love this place.