I have been using this service since January, rec...

I have been using this service since January, recently I have fallen behind, I paid up but am completely out of water. I was told by manager if you pay on time all the time you get customer service if not you can wait on water till they say. And you dont get customer service . Isn't that discrimination?? Really so honest people who fall behind for reasons beyond my control making payment late and they are paid up now but I should go 6 days without water ...