Joey Arfin

Review of Mackenzie Health

Dear Dr. Jackson,

Dear Dr. Jackson,
I am writing you about a exceptional experience I had at your hospital under the care of 2 exceptional doctors.
I wanted to start by saying because my wife and daughter are both medical professionals that work as nurses in the system I am somewhat aware of the difficulties facing you in the hospital environment day in and day out.
I felt compelled to send a note to someone about these 2 fine professionals.
It started with a very efficient registration complete with staff to guide me to a waiting area immediately after I finished the automated registration which I found easy to use. It was followed by a long but understandable wait given the volume of patients in the waiting area.
I was first seen by Dr Diana Leucute, who not only made me fell comfortable but spent time to explain condition and solutions while reviewing all the test I have had prior to me seeing her. She was patient and made me feel like my case was important and questions relevant.
Then we were joined by Dr Vincenzo Basile who again reviewed my case with us both and added some help understanding my future and possible treatment.
Why I find this so amazing, is both these docs were busy but made me feel like my questions and time was as valuable as there s.
Something I know hard to do in our current health care system.
It was important to me that I made this known because I am sure you hear more of the contrary and more patience should pass along there positive experiences in your hospital.
Please feel free to pass my comment a along as I think that your staff and team should be proud of what you are doing.
Sincerely,
Joey