Jasmine Sebastian

Review of Paratransit services

This company is horrible. We have doctor's notes s...

This company is horrible. We have doctor's notes stating sedan only and a van gets sent. We go through a roundabout with the doctor and Paratransit constantly to only be told "Oh it's fixed" and then the next time it's wrong again. I called several times to get the same problem resolved and end up having to keep calling back only to get one of two answers every time. I have to wait for someone to answer for a minimum of 45 minutes every time I call and usually I get someone with an attitude who isn't helpful or doesn't note the account. I just got sent to the comment line after expressing frustration with the company and subcontractor and was cut off. I do not feel like my concerns have been heard and my business is not important. DO BETTER!!!