I have never been disrespected so much in my life....

I have never been disrespected so much in my life. I traveled 3 hours, waited for another 3 hours, only to be told my passport was not ready. Then I got screamed at because asked when my passport will be ready. The worker literally screamed in my face. I finally got someone who promised to mail me my passport if I brought a pre-paid envelope. I went and bought the envelope. This was on September 20 2017. It is currently January 2, 2018. I am still waiting for my passport. I have tried to call, and their voice mailbox is forever full.