Agency of a rare indolence and incompetence.

Agency of a rare indolence and incompetence.
Having visited an apartment and sent our application, it took three weeks to learn that we were refused, without any explanation, after having always sent more documents than we were asked for.
Never answers the phone except when it's a number they don't know yet.
We take out contradictory and false excuses.
To date we still do not know the reason for this refusal, if it is the owner's decision or if it is simply their inability to manage a file.
To avoid absolutely.