Joshua Redford

Review of Ramada St. James/Gaslamp

Rooms are dated and in need of updating/deep clean...

Rooms are dated and in need of updating/deep cleaning. Service is even worse. Checked in on a Saturday afternoon. Tried to shower on Sunday morning and no water came out. Informed the front desk, and they said they would take care of it. Tried to shower again on Monday morning and there was no hot water. So my wife and I were not especially fresh on our memorial day weekend. Informed one of the managers (Kenlan) and still nothing has been done to compensate us in anyway. A week later I'm still trying to get in touch with someone to make this better. The location is the only thing that gets this hotel its extra star.