We stayed at this hotel for 7 days with friends an...

We stayed at this hotel for 7 days with friends and family. The Cleaning and pool staff was very nice. Food was good. We especially liked the e-butler service. You could ask for reservations and help through WhatsApp 24hours a day.

Unfortunately there was a congress held during our stay and there was lots of security running around and it made the 3 days very unpleasant.

We where also disappointed by the management.
At arrival we asked for late check out, because our flight was in the middle of the night. They told us they can offer us until 6pm complementary. Which is very generous in general.
However on day of check out they called us at 6.10pm and asked when we will be checking out, with a baby everything took a bit longer and we where out by 6.40pm. As we came to the lobby little stressed out because the baby wasn t feeling well, they told us we now had to pay 50% of the room rate. After 7 days spending lots of money in the hotel, we find this very disappointing!
The manager wasn t a available and the manger on duty didn t know what to do. After all we received an email that this is hotel policy and they will not refund the money!

It made us very angry at the end of our stay and will not recommend the hotel to friends and family again. Next year we will not come back to the hotel.