We went through Costco to attempt to purchase a Le...

We went through Costco to attempt to purchase a Lennox system for an HVAC replacement ($7-12K). Costco referred us to Progressive. At the beginning, they responded to our emails and the salesman came out and gave me a quote which he revised a few times for us. However, once we started to ask more questions, he simply stopped responding. We were trying to negotiate the best possible price and determine which system was within our budget. We were told by other companies that they were extremely high priced. We were getting a rebate back from Costco and it seemed like Progressive simply raised their prices since we were getting a rebate through Costco. The salesman never responded to our last phone calls or emails. We were ready to purchase and had financing approved through a lender that worked with them. We simply had more questions to help us make a decision. We ended up going with another company and transferred the financing because they simply stopped responding. Very unprofessional and they missed a sale.