Brian DeBruler

Review of Andy Mohr Buick-GMC

There were several experiences about my visit that...

There were several experiences about my visit that left me with a bad impression. First, and not a huge deal, was a commitment to get my vehicle done on a particular day if I dropped the vehicle off and left it overnight. I received a call mid afternoon to say that it would be another two days because 'the job was a big one and would take awhile', but the labor to complete was already known.

I felt that the service representative was dishonest and trying to persuade additional work that was not necessary. I requested an alignment and he told me that it would be worthless unless I also had the shock absorbers replaced. The shocks do not affect wheel alignment on the rear of the 2011 Acadia. I mentioned this and he came up with an excuse to try and back out of his comment. He previously had quoted me a very high price to have this work done. I told him I'd let him know after I'd looked into it. In the mean time I researched the OEM part price, and what was required and found it to be a very simply job with inexpensive parts. I questioned his quote and he quickly commented that he misquoted the job (by over 30%). Had I not known what was involved it would have been a couple hundred dollars additional out of my pocket from what seems like a dishonest attempt. Any number of people would not have questioned this.

All said and done, they performed the work that I requested but I am curious if a piece that they were to replace was actually replaced. I went to look at the receipt to check the part number and get an idea what it was that they said they were replacing to find that none of that portion of the job was included on the receipt.

Overall I feel like they were tremendously dishonest and I do not intend to return.