Lisa Davis Review of The Pep Boys - Manny, Moe, and...
If I could rate them with a negative star I would....
If I could rate them with a negative star I would. I took my husbands car in to be fixed at pep boys at 63rd Avenue and Bell rd in Arizona. When I took his Monte Carlo Super Sport in the dash lights all worked. Silly me did not think to check the dash lights when I left Pep Boys (it was daytime). I just checked that the heater was fixed. My husband calls me the next morning to inform me that the light on the dash board does not light up. I called and made an appointment to bring his car back so they can fix what they did. Well low and behold they are telling me I need another part in order to fix the light. Wow what a scam!! I feel they took advantage of me being a woman and now are trying to get more money. I spent the whole day there while they supposedly fixed my husbands car. Where has decency and ethics gone! They also tell me it was the other service writer who is not there now and I will have to reach him when he gets back in a few days that they know nothing about it!! We have given them a lot of business the past few years and this is how we get treated. Not to mention they screwed up 2 of my husbands days off so far dealing with this. The reason I took it in in instead of my husband was to help him because he works so many hours. We will never go back to them for any of our cars again. I will also be contacting the Bettrr Business Bureau.
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