Review of Hilton Moorea Lagoon Resort & SPA | We were looking forward to this first anniversary ...

3 years ago

We were looking forward to this first anniversary ...

We were looking forward to this first anniversary trip and the resort, however ended up with TOTAL DISAPPOINTMENT. Staffs in the resort weren t kind at all, and also not active in whatever we requested for. These are the few dissatisfactions we had towards this resort.
1. Room cleaning service and amenities were always somewhat not complete, unprepared, or missing. We asked for room slippers and toothbrush which was not ready from the first place and had to call the front desk, but they forgot it or brought them really late.
2. We wanted to explore and participate in many activities booked from the hotel, but the staff in charge of the activity was inhospitable. When booking for the ATV activity they asked for some questions and when we answered, one of the staffs smirked for some reason after we answered. We felt really unpleasant and even thought she was being racist. We visited the activity desk several times but never felt that they were willing to help us out while it s our first time to visit Mo orea.
3. Upon our check-in, we requested for the overwater type room if possible during our stay (upgrading with charge of course). If the rooms are totally unavailable they could ve informed us quite shorty, but they never reached us first and we had to go all the way to the front desk several times. After about three times of checking if they checked the availability, the next day we received that all rooms are fully booked so that we don t have the chance to move to another room. I didn t care about the room availability, but quite angry in the fact that they did t try to respond to our question or just forgot it.
4. Swimming pool tiles in the room was too old and dangerous. Tiles were mostly peeled off on the stair side, so my husband got a scratch on his foot.

Overall, compared to all other resorts we ve been to, it was our worst experience. I m not sure if I ll stay in any other Hilton branch resorts or hotels from now on.