One of the worst customer service experiences I've...

One of the worst customer service experiences I've ever had! I'll try to be brief. Had a problem with a drain line in our AC unit in Florida. Service person came out, blew the drain line out, and said we needed a new unit. Was told someone would call me with estimate. Several days went by and no one ever called. I had to call someone in sales to get the estimate. Then the leak started to come through the hallway ceiling. Called for another repair person to come out and they said they would send someone out first thing in the morning. Received a call from service person the next morning asking for directions. They had sent him to the wrong TOWN. He didn't cover the area I was in and I'd had to schedule another appointment. Well I did schedule another appointment WITH ANOTHER COMPANY! This other company came out that afternoon and within a few days I had a brand new unit. Will NEVER use Service America again. Oh, and by the way we had a service agreement with them! Their "discounted" price for a new unit (same equipment) was the same price as the other company. So they obviously don't care about customer service and their "replacement coverage" is worthless!