JOC Management

Review of Kendall Regional Medical Cente...

SURVIVAL GUIDE - While I admire the dedication it ...

SURVIVAL GUIDE - While I admire the dedication it takes to work in such an environment, the apparently understaffed system is NOT working well for them. THE FOLLOWING IS BASED ON MY EXPERIENCE AND IN MY OPINION-
Action Recommendations:
1) Ask a lot of questions up front ask to see results
2) Once you are deemed not critical - consider leaving to go elsewhere for any treatments
3) Despite their insistence to the contrary and unless you are a mental patient - you have every right to request release and you do not need to wait to speak to any doctor. Go get your assigned RN and start the process.
4) Do not just wait, go ask for things often at the nurses/drs station. Demand servicing.

Our collective experience entailed friendly ambivalent staff without much action. They do their rounds and smile a lot but speak in general terms with no commitments. Got to the Hosp In ambulance and once determined that it was not critical, you sat in ER hallway waiting for a room that would come (if ever) many hours later. During this time you are not hooked up to any monitoring what so ever. Staff will come by randomly, give confusing options. Finally after many hours of little to no results, decided to leave. That request was not taken well and took longer than it shd have to process paperwork. This was once a decent hospital and hope they get better. I have read far too many complaints about the same issues I encountered to chuck it off as a one-time thing. No doubt management will reach out but my advise is to hire a couple of service consultants to do their rounds and observe the environment. In meantime while i have no choice but to end up there in emergencies, will be very vigilant and demanding of service/results.