Darren Metcalfe

Review of Ignite Payments | First Data

We had been looking to add debit to our existing p...

We had been looking to add debit to our existing payment methods. Our existing provider could not do so in a manner that worked for us. Salhar Memon called us and offered a solution after he heard of our situation. I cannot say enough good things at this point about him or First Data as a whole. He set us up with a Clover Flex in what I thought was record time. Setting up an account and getting the unit up and running happened much faster than I had ever expected or experienced with any other business. We did have a minor hiccup accepting a certain card type for payment that was solved by Customer Service in a very timely manner. I was told to expect good customer service, but was honestly expecting nothing earth shattering. I could not have been more wrong. I was thrilled by their service and response time. To say I am happy is an understatement.