While Dr. Gerstner has a great attitude and is qui...

While Dr. Gerstner has a great attitude and is quick to help diagnose you and pivot if something is not working, it is probably the only place I have ever been that you are expected to spend $700 or even thousands of dollars without any questions asked. Not only is the pricing not transparent upfront, but the staff basically rolls their eyes and treats you like you are haggling a $5 fee if you ask for an itemized bill before forking over your credit card for a bill that is multiples of what you would have expected for a 20 minute appointment. I have been pretty happy with the treatments/prescriptions she has offered but object to the money is no object attitude.

Update: called to ask for a refill and staff was rude again. Stated I had to come in for a check up and refused to refill prior to that. She did not help me make a virtual or in person appointment and just snootily ended the call. Given you must pay to be a patient of Dr. Gerstner (up front, not refundable) I would expect a greater standard of care and service.