GeometricShapes

Review of Eugene Water & Electric Board ...

I promise you that I m not a person who typically ...

I promise you that I m not a person who typically is unhappy with services. But today was one of my worst days in Eugene. Apparently, we were late paying (we genuinely did not get a notice in the mail, if we HAD gotten that, we would have known and we could have paid). EWEB turned our power off today. We called them to get it turned back on and they said that there will be a $900 deposit... what??? We ended up paying $1,700. Completely broke with nothing now. Courtesy reminders and door hangers are absolutely necessary, especially when it comes to an ELECTRIC BILL! Very unhappy with how they handled this situation, and from reading previous reviews, it s clear that this happens a lot... I understand that you guys feel you can do whatever you want due to there being literally no other electric company in Eugene, but have some empathy! Let people set up payment plans, especially if they re only a few days late! It s not hard to have a little mercy on people. I don t even know what else to say. I m completely in awe at the situation today...