Travis Williams

Review of Mountain West Medical Center

I normally avoid hospitals, however after hours yo...

I normally avoid hospitals, however after hours you have little choice. My daughter needed a stomach ultrasound due to pain issues so after 2 hours of waiting we get a 15 minute service. We were told that since we were on a HSA high deductible plan that we would get a 50% discount if we paid upfront. We were told that the cost was $800.00 and we paid the $400.00. We just received a bill stating that we still owed $1000.00. The hospital explained that the original number was just an estimate. I have had CT scans at imaging centers that can tell me exactly what I need to pay based on my insurance. I will happily drive my family to a hospital in the Salt Lake Valley over going to this incompetent facility.

Within 24 hours of posting the above, a representative from the hospital called my wife and stated that they are retraining their billing staff and are sorry for the misunderstanding. The representative also refunded the additional payment. My wife corrected me on the wait time that was actually 2 hours, not the 4 that I had originally posted. I have changed my 1 star to 2 stars as they seem to want to mend their ways and improve their image. My concern is that had we not written the review we would have been out the extra payment and can't help but think that there are others who may have paid and not written a review and therefore not had their bills fixed. Hopefully things can get better.