The portal is great as long as you do not have to ...

The portal is great as long as you do not have to deal with back-end office. My case number Case#00589449 started on 8/22/2021 when I tried to convert my account to a service company instead of independent contractor, then realized that I do not have all the requirements, therefor never activated the service company requested and sent an email to support to restore my account to its status before the changes. Since then, things went south. My account was suspended and I am locked out of my account. I can no see any new available opportunity. Every time I called support; I get a different story. I hope someone form management see this post and get my issue resolved.