Review of OZZYS

4 years ago

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*Edit*
There were a few things we didn't like about the Jeep when we were deciding if we wanted to buy it or not. The leather seats were becoming worn in the front, the spare tire cover was missing, and the sun roof switch needed to be replaced. We also noticed the driver's heated seat wasn't working, so we decided to take advantage of Ozzy's 90 day "warranty" and asked them to fix that as well. Ozzy promised to REPLACE the leather in the seats, order a NEW spare tire cover, and replace the sun roof switch if we bought the car.

When we picked the car up after they had worked on it, we were so ecstatic to find that instead of replacing the leather on the seats like promised, Ozzy had his "upholstery guy" stain the worn out leather with a color that doesn't even match the original leather. It looks worse than it did before. They left the invoice in the back seat of the car -- this "job" cost the dealership all of $60.

The "new" spare tire cover that they installed was used. The chrome railing on it is scratched and the carpet is worn out. It literally looks like they found the cheapest one on ebay and ordered that one.

Surprisingly, the sun roof switch actually works now! But they couldn't possibly let that go smoothly. The headliner is now covered in black, oily finger prints. Nice work.

Finally, not only did the heated seat issue not get fixed, but now the cooled seat function no longer works, and the passenger side and rear of the vehicle blow hot air when the AC is on.

My point is, the after-deal work was the exact opposite of quality -- half-ass'ed if you will. We would have been so much better off just taking the car as-is and not falling for your deception.

There's no doubt that you might find a nice car at a good price at Ozzy's! But think twice about the work he might promise to make the deal happen.

You have lost my 5-star review, my future business, my recommendation, and my faith in small dealerships.

*Edit*

Ozzy worked with my wife and I directly and has earned our business for life! I've never had a better experience at a dealership. He and his staff were fun, personable and very polite. He prices his vehicles right at book and gave us a very fair offer on our trade. Can't wait to come back!