Dan Shearer

Review of AutoNation Ford Jacksonville

Over all a good experience for service. Very frien...

Over all a good experience for service. Very friendy and it was done on time! I can not say enough how friendly and prompt they were. My only disappointment was I was after getting on the freeway my truck started shaking because they do not balance the tires after rotation. I asked if they did and i was told the premium service contract i purchased dose not cover it. I also purchased the tires 5000 miles ago from a different Ford dealership and still not covered like a normal tire shop. Come to find out the new set of tires was not even correctly balanced. There was old weight on top new weight all over the inside of rim. *Reminder i did not purchase them at AutoNation Ford* but another Ford dealer. Now I'm at a tire store getting all four tires balanced. I will never buy tires from a dealer again. You just do not get the service like you do at places that specialize in tires. Ford is not the only band dealer I had tire issues with after purchasing new sets. My advise let dealer stick to vehicle issues and do not fall for price match on tires or whatever insensitive is advertised.