Leah Roberts

Review of Vandergriff Hyundai

I was so excited to be getting a new car. I wanted...

I was so excited to be getting a new car. I wanted to go through you because this is where I got my last new car.
We had an appointment to come in last Friday. I couldn't wait! Then my father died that morning. When someone called to confirm our appointment, my husband explained that we had a family emergency and would have to reschedule the next week. We thought, well, that's one thing taken care of for now. We were wrong. We got another call that evening wanting to know if we wanted to reschedule! We got no fewer than 5 calls while we were trying to make arrangements for my father!!! The insensitivity those people showed just boggles my mind!!
Every person who called after that initial call on Friday should be deeply ashamed of themselves!
I have tried 3 times, privately, to discuss this situation with someone at the dealership. No response.