Called twice to take out insurance, after two week...

Called twice to take out insurance, after two weeks no response. Again called after which the lady says that colleague has called but received no reply. I have not had a missed call! Subsequently, I am still too big a risk to insure and, given the damage reports from my previous insurer (bad luck that I have been hit by someone else's fault), I just don't have to drive a car anymore. This was the solution! Even the Vereende would not insure me according to this lady .. after a phone call with another company they have arranged an insurance with the Vereende ... Thanks for your worthless help, I wonder if you treat all your customers like that ..