Scott Westover

Review of Alyeska Resort & The Hotel Aly...

I had to cancel my reservation because my daughter...

I had to cancel my reservation because my daughter is in the hospital. I ve been staying here for the last 20 years off and on usually 3 times a year but never again in the past even though it s after the cancellation deadline they ve been accommodating they would not refund my money but would give me hotel credit and allow me to stay a different day later in the year but I guess after the new sale of the hotel they change their policy even though it s spring break this week and they will probably be able to rent that room out. And it wouldn't. Really cost them any money to let me stay a different night but instead they refuse to do anything. I couldn t help that my daughters in the hospital.And I guess the new hotel owners don t really care about their patrons